Shipping Policy

Thanks for your visiting and shopping at www.tallowly.com. Following are the terms and conditions that constitute our shipping policy.

Shipment takes 4-12 business days to arrive, please refer to the table below for various delivery times to international destinations.

Order Processing Time

We will process your order within 1-3 business days.

Shipping

Region Charge Delivery Time (Business days)
United States Free 4-12 days

 

  • Express Shipping: 4-8 business days

2. How long can I receive my parcel? 

In order to provide a better customer experience, we have set up warehouses in the United States. Under normal circumstances, you can expect to receive your goods within 4-10 business days.

Note: For urgent demands, please contact tallowlyco@gmail.com to check whether a faster shipping method is available. And this may create the extra shipping cost.

3. What are your shipping carriers? 

We use express delivery services to ensure quick, safe delivery. Our carrier partners are included but not limited to Amazon Logistics, DHL, FedEx, UPS, USPS, and forwarder channel. Based on the detailed situation, we will choose the carrier that works best for you.

4. If I purchase a few items, will they be delivered at the same time?

If you purchase the items on the same day, we will try to deliver them at the same time. Based on the stock level, your order may be delivered via separate parcels. Once shipped out, a shipment notification email will be updated to you automatically.

5. How can I track my order? 

You can track your order on your account if you have registered one on ihoodwarm.com. If you haven't registered on our site, you can also [Tracking here] to track your order with Order Number & Email. For more shipping information, please contact tallowlyco@gmail.com for help.

6. Can I change the shipping address of my order? 

  • Before you receive the order confirmation email, you can change the address by yourself.
  • If the order is placed but not shipped out, please kindly contact tallowlyco@gmail.com to modify the address.
  • After you receive the shipment notification email, the address can not be changed any longer. Please kindly contact tallowlyco@gmail.com for later assistance.

7. What if I don't receive my package?  

If after 7 business days since the order was placed, you do not get any shipping updates or have not received your package, please contact us via tallowlyco@gmail.com at the first moment. We will check the details with the carrier and guide you the remedy procedures accordingly.

8. What if my parcel is in shortage, incorrect, or damaged? 

If you find your parcel is in shortage, incorrect, or damaged, please contact tallowlyco@gmail.com with the details below:

  • Order Number
  • Photo of package(showing the shipping label)
  • Photo of internal products
  • Detailed description of your situation

    iHood will check the details with the carrier to solve your issue as soon as possible. Once located the reason, we will guide you to later steps in the first place.